FREQUENTLY ASKED Q'S

Tickets & Booking information:

Can I buy tickets at the door?
Yes you can, but only if the show isn't sold out online.
If we have any ticket left you will be able to purchase them at the box office next to the venue on level 2.

Can I get a refund?
We understand things change, but unfortunately we don't offer refunds on show tickets. 

I can't find my ticket, what do I do?
Log into your Moshtix account, click ‘Manage Tickets’ and then click on 'Resend'.
Here you will be able to email a new copy of the ticket to the same, or even a new email address.
Make sure to check your junk/spam folders.

Do you accept Cash?
We sure do, we love to accept all your money! 

Show Information:

How early should we arrive? 
We encourage you to arrive 30 minutes prior to the show, as we will be starting right on time!
This is enough time for you to grab a drink, find your seat and get comfy.
Our GA seating is first come first sat, so the earlier you arrive the more there is to choose from.

How long do shows run?
All run times are listed on our website, on our social media and on your ticket.
Each show has a slightly different run time, so please make sure you check all information before the show.

Is there a dress code?
 Yes! Each show has its own dress code/ theme. No you don't have to follow the themes exactly, they are just a fun add on. You do need to follow the dress code however - This is a fomral event, so think formal attire. No jeans, flip flops, tshirts, or general casual wear.

Can I bring food into the venue?
You can order food next door at 'The Toff Carriage Side' and have it brought into the venue!
Alternatively you can arrive early and head downstairs to Cookie for incredible food and drinks pre show.

Accessibility & ages limits:

Is the Toff Accessible?
Yes, There is an elevator and we are fully wheelchair accessible. The Toff is located on level 2 of the Curtin House.
Please contact The Toff HERE to confirm lift is working.

Can I come to the show if I am under 18?
Unfortunately the answer is no. This is strictly an 18+ event.

Location & parking:

How do I get to The Toff?
Level 2, 252 Swanston Street, Melbourne, VIC 3000.
You can find The Toff on the second floor of Curtin House. ​
Trains: Parliament Station or Melbourne Central.
Trams: lines 109, 5, 6, 67, & 72.
If you're arriving by car you will need to jump out on a side street as vehicles aren't allowed on Swanston st.
There are many parking garages around Melbourne CBD, however make sure you check the closing time as they will lock you in!
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